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Terms and Conditions

Refund Policy

Refunds are only available if the order is cancelled more than 14 days before the due date. Unfortunately refunds are not available on any products that are shipped immediately (such as packaged cookies and slices).

Delivery Times

We aim to dispatch any online order within 2-3 business days of receiving your payment in cleared funds. Payment made via online banking cannot be checked until the next business day.  We will send you an email notifying you when your order has been shipped.

Cancelling an Order

You may cancel your order at any time. However, we would greatly appreciate it if you could let us know as soon as possible, by emailing: 


This privacy statement discloses the privacy practices for Otti and Olli.

Information Collection and Use

Otti and Olli are the sole owner of the information collected on this site.  Otti and Olli collect information from our users at several different points on our website. 

The privacy of customer data, orders and credit cards are important to us. We will not disclose or sell customer data to any third party.  We may occasionally send you emails and / or newsletters with information which we believe, as a customer of Otti and Olli, that you may be interested in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway using secure encryption.


A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.  If a user rejects the cookie, they may still use our site.  The only drawback to this is that the user will be limited in some areas of our site.  For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that may take place.  Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This website contains links to other sites.  Please be aware that we, Otti and Olli, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.


This website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our accounts person or a customer service representative) are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to your information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked door.  If you have any questions about the security at our website, you can send an email to

Correction/Updating Personal Information  

If a user’s personally identifiable information changes (such as your postal code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us.  This can usually be done by emailing us:

Notification of Changes  

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner.  We will use information in accordance with the privacy policy under which the information was collected.

© Copyright Otti & Olli
Auckland, New Zealand