Get in touch  - 021 476 611 -  treats@ottiandolli.co.nz      

Frequently Asked Questions

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CAN YOU DELIVER?

Yes, Auckland wide.

CAN I PICK UP MY ORDER?

You can pick up from Titirangi by appointments only or from any of our upcoming markets.

HOW DO I CONTACT YOU?

Best by email to treats@ottiandolli.co.nz or phone 021 476 611

DO YOU MAKE GF, DAIRY FREE, ALLERGY FREE OR VEGAN CAKES?

Not at the moment, we are working on it.

HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?

Ideally 4-5 weeks as all of our products are made to order.

DO YOU REQUIRE FULL PAYMENT FOR AN ORDER?

Yes all orders are to be paid in full before collection / delivery.

CAN I GET A REFUND IF I CANCEL MY ORDER?

Refunds are only available for cakes and desserts if the orders is cancelled more than 14 days before the due date. Unfortunately refunds are not available on any products that are shipped immediately (such as cookies).

CAN YOU HELP WITH A LAST MINUTE CAKE?

Please call 021 476611 to enquire. We'll do our best to fit you in but can't guarantee we will be able to due to our existing workload.

ANYTHING ELSE I SHOULD KNOW BEFORE PLACING MY ORDER?

Please call us first if you have any food allergies as all of our products may contain traces of most common allergens.

 

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Phone: 021 476 611 Auckland New Zealand

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