Get in touch  - 021 476 611 -  treats@ottiandolli.co.nz      

Frequently Asked Questions

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CAN YOU DELIVER?

Yes, we hand delivered our custom creations Auckland-wide, and our packaged cookies and slices can be couriered throughout New Zealand.

CAN I PICK UP MY ORDER?

You can collect your order from Titirangi (by appointment only) or our stall at any of our upcoming markets.

WHAT IS THE BEST WAY TO CONTACT YOU?

Email us at treats@ottiandolli.co.nz or phone 021 476 611.

DO YOU MAKE GLUTEN-FREE, DAIRY-FREE, ALLERGY-FREE OR VEGAN CAKES?

Not at the moment, but we are hoping to add these to our range in the future.

HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?

Normally we require a lead time of two to three weeks, as all of our products are custom made by hand.

WHEN DO I NEED TO PAY FOR MY ORDER?

All orders must be paid in full before collection or delivery.

CAN I GET A REFUND IF I CANCEL MY ORDER?

Refunds are only available if the order is cancelled more than 14 days before the due date. Unfortunately refunds are not available on any products that are shipped immediately (such as packaged cookies and slices).

I HAVE A LAST-MINUTE ORDER. CAN YOU HELP?

Please call 021 476611 to enquire. We'll do our best to fit you in but can't guarantee we will be able to due to our existing workload.

IS THERE ANYTHING ELSE I SHOULD KNOW BEFORE PLACING MY ORDER?

Please call us first if you have any food allergies, as all of our products may contain traces of most common allergens.

 

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